Provider - Frequently Asked Questions


How do I buy something on the Exchange?#

Make a request by clicking “Buy” or searching the product directory and clicking “Get Quotes.” You’ll be connected to the OpenMarkets Supplier Network. When you’re ready, click “Purchased.”

How do I sell something on the Exchange?#

Make a request by clicking “Sell.” You’ll be connected to the OpenMarkets Supplier Network. When you’re ready, click “Accept Offer.”

How does OpenMarkets select the suppliers I’m connected with?#

OpenMarkets is comprised of 100+ suppliers, including manufacturers, distributors, and after-market suppliers. All suppliers in the OpenMarkets network carry a minimum of 1M/3M equipment liability insurance, act in accordance with state and federal laws, and carry commercial TINs. It is the responsibility of the buyer to “vet” the supplier to their standards before doing business. You can ask a supplier about any additional references, contractual relationships, FDA certifications, etc. They can provide them!

What if I need a W-9?#

You can ask a supplier for their W9 directly; alternatively, you can add OpenMarkets to your system. Our W-9 is available upon request!

What if I need to pay by credit card or with something other than a PO?#

Please notify the OpenMarkets team so we can help to facilitate a smooth transaction.

What happens after I buy or sell something?#

After a transaction is complete, all invoicing, logistics and other communication is at the discretion of the buyer and the seller. For tracking/safety purposes, you can keep communication on the OpenMarkets Exchange after the sale is complete. If you need to contact the vendor directly, please notify an OpenMarkets team member for support.

Who do I contact if there’s something wrong with my order?#

Questions, concerns or other issues should be resolved directly between the buyer and the seller. OpenMarkets does not maintain liability for equipment issues or malfunctions, including damages, logistical issues, missing products, and the like. Buyers and sellers should work out all warranty information, payment terms, lead times, legal language like indemnity and confidentiality, etc. prior to completing a transaction. OpenMarkets will help facilitate communication with the seller – assuming the communication is on the OpenMarkets Exchange – and will, to the best of our ability, work to resolve issues within our control.

What happens if I need to speak directly with a supplier I was introduced to on the Exchange?#

Please notify OpenMarkets by clicking the blue chat button at the bottom right corner of your screen before you communicate with the seller via phone/email. OpenMarkets will help facilitate communication. This policy is for the safety, protection and privacy preferences of our community, and voluntary “off-platform” communication may result in a fee or restricted use of the Exchange.

How do I get in touch immediately with OpenMarkets?#

By phone: 866-447-3270. By email: support@openmarketshealth.com. While logged in: Click the blue chat button at the bottom right corner of your screen.